Supervisor Karen Mitchell: "Alright, rookie... map time is over. You've walked the county, you know where Middleville sits along the interstate, how to get to the marina from Lakewood, how the sheriff overlaps with the small-town PDs, and which stations cover which corners. Now we're stepping into incoming call training. This is where the map turns into decisions and seconds matter."

"Here's how it works. You'll get a live call window just like the real console. Your first line is always the same: 'Silver Lake 911—what is the nature of your emergency?' From there, it's on you to ask the right next question—what happened, where exactly, who's involved, and is anyone in immediate danger. Lock the location early and precisely (address, cross street, landmark, mile marker, buoy, trailhead). Confirm the problem type and priority, then match it to the right agency and units—don't send a patrol car to a structure fire or a single BLS unit to a cardiac arrest on the lake."

"During training, you'll see on-screen hints and feedback. Use them. They'll nudge you toward best practice—closing the door on a kitchen fire, staging EMS on a volatile domestic, confirming coordinates on the water, or calling for Park Rangers inside Pine Hill. You'll also get coaching if you miss something critical, like failing to ask about weapons, number of patients, or access gates."

"But hear me clearly: in the real thing, those training wheels come off. No pop-ups, no safety net—just your judgment, your map knowledge, and the clock. Keep your questions short, calm, and purposeful. Confirm the callback number. Repeat the address back. Get the nearest appropriate units moving, then continue gathering details for the responders while they're en route. If something escalates—upgrade it; if you're uncertain—over-communicate with responding units."

"Take a breath, sit tall, and focus. You know the ground; now prove you can work it under pressure. Click 'Simulate Incoming Call' when you're ready. I'll be watching—and I expect clean, confident dispatches."