Information We Collect

When you register for the 911 Simulator Emergency Services Training, we collect the following information:

• Username: Used for account identification and login (always private)
• Email Address: Used for account verification and password resets (always private)
• Display Name: Used on public leaderboards and visible to other players
• Password: Securely encrypted and stored for account access
• Game Progress: Your training progress, scores, and achievements
• Login Information: Basic usage statistics and session data

How We Use Your Information

We use your information solely for the following purposes:

• Account Management: Creating and maintaining your game account
• Game Experience: Tracking your progress and providing personalized training
• Leaderboards: Displaying your chosen display name (not username) on public rankings
• Communication: Sending account-related notifications when requested, such as password reset emails
• Support: Providing technical assistance when you contact us

What Information Is Public

Only your Display Name and game scores are visible to other players on leaderboards. The following information is always kept private:

• Your username
• Your email address
• Your password
• Your IP address
• Any personal contact information

When We Contact You

We will only contact you via email in the following situations:

• Password Reset: When you request to reset your password
• Account Security: If there are security concerns with your account
• Service Updates: Important changes to the game or privacy policy (rare)
• Your Request: When you specifically contact us for support

We will NEVER:

• Send marketing emails
• Share your email with third parties
• Sell your information
• Send promotional content

Data Security

We take data security seriously:

• All passwords are encrypted using industry-standard methods
• Your personal information is stored securely and access is restricted
• We use secure connections (HTTPS) for all data transmission
• Regular security updates and monitoring

Your Rights

You have the right to:

• Access: View your account information at any time
• Update: Change your display name, email, or password
• Delete: Request deletion of your account and all associated data
• Withdraw: Stop using the service at any time

Cookies and Tracking

We use minimal cookies only for:

• Keeping you logged in during your session
• Remembering your game preferences
• Basic analytics to improve the game experience

We do not use third-party tracking or advertising cookies.

Age Requirements

This game is intended for users 13 years of age and older. If you are under 13, please do not register for an account.

Changes to This Policy

We may update this privacy policy occasionally. Any changes will be posted on this page with an updated date. Continued use of the game after changes indicates acceptance of the new policy.